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    IT Programme / Project Lead Infrastructure (IT Service Management) rfx1592954

    12 months contract with option of extension Zurich
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    Employment type Contract
    Industry Banking
    Area IT
    Location Zurich
    Remote from abroad? No
    Home office? 40%
    Contract duration 12 months contract with option of extension
    01
    Tasks and responsibilities
    • Manage ServiceNow Programme and ensure end-to-end delivery of IT ServiceNow related projects (from feasibility through execution) within agreed scope, timeline, and budget.
    • Translate overall project objectives into actionable work packages and provide comprehensive project and resource management, including timeline, budget, cost, and progress monitoring.
    • Coordinate with the ServiceNow Platform team on release planning, upgrade activities, and the management of platform dependencies.
    • Ensure all deliverables comply with the relevant delivery standards, and internal governance frameworks.
    • Guarantee quality and compliance of all project deliverables and provide timely and transparent progress reporting.
    • Align projects with the Service-Now roadmap and ensure contribution to strategic objectives.
    • Work closely with Global IT Service Management and IT Service Engineering team to set priorities and plan projects based on available budget and resources.
    • Identify and engage key stakeholders, maintaining strong communication with Sponsors, STC members, and other relevant parties.
    • Facilitate effective communication and decision-making at all levels, including executive reporting.
    • Lead, inspire, and motivate project team members to achieve objectives.
    • Proactively identify, assess, and manage project risks and issues.
    • Manage dependencies across multiple projects and coordinate at programme-level.
    • Ensure successful transition and handover of solutions to operational teams.
    02
    Must-have criteria
    • 10+ years of senior-level Project/Programme Management experience.
    • Proven senior-level project management expertise (overall- / IT- PL), including Waterfall, Agile, Hybrid delivery methodologies.
    • Strong analytical and conceptual skills, capable of independently assessing complex situations, problems and developing effective solutions.
    • Excellent organisational and communication abilities, including stakeholder engagement and reporting at senior management level.
    • Structured, goal-oriented, and proactive working approach, with the ability to balance strategic objectives and operational priorities to ensure timely and high-quality delivery.
    • Ability to manage dependencies across multiple projects and coordinate activities at project-programme-level, demonstrating strategic thinking beyond individual projects.
    • Experience working in IT Service Management environments, with a good understanding of ITSM processes and ITIL best practices.
    • Solid understanding of the ServiceNow platform and its core capabilities, including ITSM and Configuration Management (CMDB).
    • Vendor and contract management experience, ensuring alignment with project objectives and compliance standards.
    • Leadership and motivation skills, fostering collaboration and high performance in cross-functional teams.
    • Higher education degree (e.g. University, «Fachhochschule», «Wirtschaftsinformatik») in Computer Science, Business Informatics, or a related field; equivalent professional experience will also be considered.
    • Professional skills with project management and collaboration tools (e.g. Jira, Confluence) and MS Office Suite.
    • Strong leadership, coordination, and organisational skills.
    • Excellent communication and stakeholder management abilities.
    • Structured, analytical, and detail-oriented working style.
    • Ability to build consensus and drive decisions across technical and business stakeholders.
    • Resilient and dependable, with a strong sense of ownership and accountability.
    • Ability to work independently and proactively in a dynamic environment.
    • Strong problem-solving skills and a results-oriented mindset.
    03
    Nice-to-have criteria
    • Experience ideally within Financial Services or large-scale enterprise IT environments.
    • Relevant certifications (e.g. PMP, PRINCE2, MSP, IPMA).
    • ITIL v3 or ITIL 4 certification.
    • Exposure to additional ServiceNow modules and CSDM concepts.
    04
    Contract duration

    • Start date: 01/09/2026

    • End date: 31/08/2027 with option of extension

    05
    Language requirements
    • German business fluent (C1/C2)
    • English business fluent (C1/C2)
    06
    Application form