E-Channels Service Centre Generalist (rfx1572229)
Until 31.12.2026 with option of extension
Zurich
Employment type
Contract
Industry
Banking
Area
IT
Location
Zurich
Remote from abroad?
No
Home office?
Flexible
Contract duration
Until 31.12.2026 with option of extension
01
Tasks and responsibilities
- Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services
- Assist internal staff and external clients in resolving technical or functional issues related to digital platforms
- Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation
- Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools
- Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality
02
Must-have criteria
- In-depth knowledge of digital banking systems and cybersecurity practices
- Strong communication skills to explain technical concepts clearly to non technical users
- Problem-solving abilities with a structured approach to troubleshooting
- Proficiency in using CRM tools and documenting client interactions
- Ability to work under pressure, flexible and team-player
03
Nice-to-have criteria
- French, Italian or Spanish
04
Contract duration
- Until 31.12.2026 with option of extension
05
Language requirements
- Fluent German
- Fluent English
06
Application form