Zurich
Employment type
Permanent
Industry
IT Services
Area
IT
Location
Zurich
Remote from abroad?
No
Home office?
40%
01
Tasks and responsibilities
- Take ownership of operational IT services and ensure reliable service delivery across multiple technology domains
- Act as a key contact for complex technical issues and operational escalations
- Coordinate technical activities between users, specialists, and engineering teams
- Support the planning and execution of operational changes, user requests, and service improvements
- Analyze recurring issues and contribute to process optimization initiatives
- Ensure high service quality through structured communication and effective coordination
- Participate in technical projects and contribute expertise in a chosen specialization area
- Collaborate with technical teams to maintain stable and secure IT environments
- Support documentation, knowledge management, and operational standards
- Contribute to the continuous development of internal service processes
02
Must-have criteria
- Experience in advanced IT support, IT operations, or systems administration
- Strong troubleshooting and analytical skills
- Experience coordinating technical activities across multiple stakeholders
- Ability to prioritize competing tasks and manage operational workloads
- Strong customer and service orientation
- Excellent communication skills
- Structured and reliable working style
03
Nice-to-have criteria
- Systems engineering experience
- Infrastructure or workplace management experience
- Experience in customer-facing IT environments
- ITIL knowledge
- Driving licence
04
Language requirements
- Fluent German
- Fluent English
05
Application form