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    IT Service Owner / Application Operations Manager – Actico Business Rule Engine (r-18453)

    3 months with possible extension Zurich
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    All opportunities
    Employment type Contract
    Industry Banking
    Area IT
    Location Zurich
    Remote from abroad? No
    Home office? Flexible
    Contract duration 3 months with possible extension
    01
    Tasks and responsibilities
    • Own end-to-end setup and operational readiness of Actico environments (TST, UAT, PRD)
    • Coordinate cross-functional teams (internal engineers, architects, external vendors) to deliver environment setup
    • Act as primary escalation point for service operations, maintenance, and lifecycle management
    • Define and implement infrastructure components including namespaces, pods, networking, and security layers
    • Configure and manage CI/CD pipelines (e.g., GitLab, Octopus, container registries)
    • Ensure deployment automation, logging, monitoring, and observability are in place
    • Drive implementation of non-functional requirements (performance, security, resilience)
    • Oversee transition from development to UAT and production environments
    • Manage firewall, ingress, and connectivity configurations across environments
    • Produce and maintain technical documentation (solution design, service design, operational runbooks)
    • Coordinate integration and system testing across environments
    • Collaborate with product owners and architects to align technical delivery with business goals
    • Ensure compliance with enterprise standards, governance, and security policies
    02
    Must-have criteria
    • Degree in Computer Science, Information Technology, or equivalent practical experience
    • Hands-on experience in DevOps or Application Operations roles
    • Strong experience with CI/CD tooling (e.g., Git, GitLab, Octopus Deploy)
    • Solid knowledge of containerisation and orchestration (Docker, Kubernetes)
    • Experience working in Linux environments (preferably RHEL-based)
    • Proven ability to manage multi-environment deployments (test, UAT, production)
    • Experience integrating RESTful APIs and services
    • Strong understanding of infrastructure, networking, and security concepts
    • Experience with Java-based application stacks
    • Familiarity with relational databases (e.g., Oracle, SQL)
    • Ability to work across technical and business teams with strong stakeholder management
    • Strong troubleshooting and problem-solving skills
    03
    Nice-to-have criteria
    • Experience with Actico or similar Business Rules Management systems
    • Exposure to financial services or banking IT environments
    • Certifications in DevOps, Kubernetes, or cloud platforms
    • Experience with Helm charts and Kubernetes deployment automation
    • Knowledge of monitoring and logging frameworks (e.g., Prometheus, ELK stack)
    • Familiarity with infrastructure-as-code tools
    • Experience with Eclipse or similar development/debugging tools
    • Understanding of enterprise service management frameworks (e.g., ITIL)
    • Prior experience in regulated environments with strict compliance requirements
    • Additional European languages are a plus but not mandatory
    04
    Contract duration
    • 3 months with possible extension
    05
    Language requirements
    • Fluent English (written and spoken)
    06
    Application form