100%

    Avaloq Production Support Specialist (rfx1546387)

    1 year with possibility of extension Luxembourg
    Apply now
    All opportunities
    Employment type Contract
    Industry Banking
    Area IT
    Location Luxembourg
    Remote from abroad? No
    Home office? 40%
    Contract duration 1 year with possibility of extension
    01
    Tasks and responsibilities
    • Incident Resolution & Technical Analysis
      • Serve as the technical escalation point for 1st line support regarding Avaloq-related incidents and service disruptions.
      • Conduct detailed investigations into failed interface timeouts, queue build-ups, or reconciliation mismatches using logs, database traces, and monitoring tools (e.g., Splunk, Dynatrace).
      • Diagnose root causes involving application logic or configuration.
      • Resolve or coordinate fixes for issues together with the vendor
    • System Health & Stability Management
      • Perform routine health checks on Avaloq components
      • Maintain and enhance existing runbooks, SOPs and recovery guides for common scenarios.
      • Recommend improvements to increase system resilience, observability, and mean time to repair (MTTR).
    • Automation & Continuous Improvement
      • Propose and contribute to long-term solutions that reduce ticket volumes and prevent recurrence (e.g., alert tuning, config hardening).
      • Participate in Post-Incident Reviews (PIRs) and document findings with actionable recommendations.
    • Reporting & Compliance
      • Ensure full compliance with internal policies, regulatory standards and audit requirements.
      • Accurately log all activities in the service management tool (ServiceNow).
      • Assist in generating operational KPIs and availability reports for management review.
    02
    Must-have criteria
    • Bachelor’s degree in computer science, Information Technology, or equivalent qualification.
    • 3–5 years of proven experience in second-line IT support, ideally within a private banking or wealth management environment.
    • In-depth technical knowledge of: Avaloq
    • Familiarity with ITIL processes – Incident, Problem, Change, and Event Management
    03
    Nice-to-have criteria
    • Technical knowledge of would be considered an advantage: Messaging systems: IBM MQ, Solace, or similar
    • German is an advantage
    04
    Contract duration
    • 1 year with possibility of extension
    05
    Language requirements
    • Fluent English
    06
    Application form