AI Service Owner

Service Strategy & Ownership

• Define and own the long-term roadmap for AI services.
• Align AI initiatives with overall business and IT objectives.
• Ensure governance, compliance, and security requirements are integrated into service delivery.

Service Development & Delivery

• Design and introduce user-focused AI services.
• Coordinate the implementation of new features, enhancements, and related projects.
• Ensure a smooth transition from project delivery into operational service management.

Operations & Service Quality

• Oversee the day-to-day performance and reliability of AI services.
• Monitor service quality, KPIs, and reporting.
• Drive continuous service improvements based on user feedback and operational insights.

Innovation & Adoption

• Evaluate emerging AI technologies and identify opportunities for new business use cases.
• Promote the adoption of AI services across the organization.
• Support organizational change initiatives related to AI-enabled ways of working.

Financial & Stakeholder Management

• Manage the service budget and oversee cloud-related operating costs.
• Develop transparent service cost allocation and reporting models.
• Collaborate closely with business units, IT teams, and other internal stakeholders to ensure successful service delivery.

• Several years of experience as a Service Owner, Product Owner, or in a comparable IT service management role within a complex organizational environment.
• Strong experience designing, implementing, and operating IT services.
• Solid understanding of IT Service Management frameworks (e.g. ITIL).
• Experience with governance, compliance, data protection, and security requirements relevant to AI services.
• Good knowledge of modern AI technologies and cloud platforms, ideally Microsoft Azure and Microsoft 365.
• Experience working with agile methodologies, change management, and risk management.
• Strong stakeholder management, communication, and facilitation skills with the ability to influence across multidisciplinary teams.
• Experience managing service budgets and cloud consumption costs.

• Experience working in highly regulated or governance-driven organizations.
• Exposure to large-scale digital transformation or AI adoption initiatives.
• Knowledge of cloud cost optimization and scalable service models.

• Fluent German and good English skills.