Service Desk Specialist
Until the end of the year 2025 with the possibility of extension
Zürich
Beschäftigungsart
Contract
Industrie
Education
Ort
Zürich
Remote?
Nein
Homeoffice?
Flexible
Vertragslaufzeit
Until the end of the year 2025 with the possibility of extension
01
Aufgaben und Verantwortungen
- Receive and prioritize incoming requests via phone or email from staff, lecturers, and students
- Independently resolve ICT-related issues as part of 1st-level support
- Document incidents and service requests using the TOPdesk ticketing system
- Escalate unresolved issues to the appropriate 2nd-level support teams
- Keep users regularly informed about the status of their issues
- Participate in recurring internal meetings
- Provide support during service hours (Monday–Friday, 07:00–19:00; occasional Saturdays, 08:00–12:00)
02
Erforderlich
- Completed vocational training in a relevant field (e.g., IT, technical support, customer service)
- Proven experience in IT support and/or service desk roles
- Systematic and accurate working style
- Strong customer service mindset, even under pressure
- Excellent communication and interpersonal skills
03
Wünschenswert
- Familiarity with TOPdesk or similar ticketing systems
- Experience working in educational or public institutions
- Basic understanding of IT infrastructure and troubleshooting
04
Vertragslaufzeit
- Until the end of the year 2025 with the possibility of extension
05
Sprachliche Anforderungen
- Very good command of German, both spoken and written (essential)
- English proficiency is an advantage but not mandatory
06
Antragsformular