L2 App Support Engineer

Employment type:
Tasks and responsibilities:
  • Ensuring the operation of core banking applications in respect to application management (2nd level support) 
  • Suggesting and implement operation improving tasks like automation 
  • Processing of incident tickets generated by monitoring systems and the local service desk within SLAs 
  • Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders 
  • Takeover of periodical on-call duty (weekly 7x24) 
  • Administration of change requests, for application related process fulfillment 
  • Participation in periodic releases on weekends 
  • Engage in projects relating to operational aspects for existing or newly integrated applications 
  • Routine data cleansing of the systems 
  • Keep application operation documentation (knowledge database) up to date
Required skills and experience:
  • Completed IT training (Degree in Computer Science or other IT related certification)
  • At least 2 years of professional experience in application support
  • Good Unix know-how (shell scripting is an advantage) Knowledge of Windows OS at server level
  • Knowledge of Java application server / database / AWA is an advantage
  • ITIL Foundation certification
  •  Ideally, experience in banking with a knowledge of financial products
  • Process-oriented and analytical approach
  • Enthusiastic team player with strong communication skills
  • Highly motivated, and proactive, with an eagerness to learn and take on new concepts
  • Good written and spoken English, German an advantage
Language requirements:
  • English (C1+