IT Service Technician

Employment type
Permanent
Industry
Pharmaceutical
Sector
IT
Location
Bern
Remote from abroad?
No
Home office?
No
Tasks and responsibilities:
  • Providing L2/L3 support for laboratory devices and applications/software associated with the devices
  • Resolution of incidents end-to-end in terms of devices, network, connectivity, licenses, data flow
  • Installation: coordination with the provider, interaction with the network team, configuration of the device with the different applications
  • Periodic checks and maintenance of computers and connected instruments, creating and following maintenance schedules, updates.
Must-have criteria:
  • At least 2 years of L2 support experience, preferably in laboratory/pharma/biotech environment
  • ITIL knowledge(Incident/Change/Knowledge/Problem Management)
  • Application of OS images on laptops/computers
Nice-to-have criteria:
  • Knowledge of pharmaceutical specific rules
  • Experience working and supporting in pharma environment
Language requirements:
  • German (C1+)
  • English (C1+)