Service Desk Specialist
Until the end of the year 2025 with the possibility of extension
Zürich
Employment type
Contract
Industry
Education
Location
Zürich
Remote from abroad?
No
Home office?
Flexible
Contract duration
Until the end of the year 2025 with the possibility of extension
01
Tasks and responsibilities
- Receive and prioritize incoming requests via phone or email from staff, lecturers, and students
- Independently resolve ICT-related issues as part of 1st-level support
- Document incidents and service requests using the TOPdesk ticketing system
- Escalate unresolved issues to the appropriate 2nd-level support teams
- Keep users regularly informed about the status of their issues
- Participate in recurring internal meetings
- Provide support during service hours (Monday–Friday, 07:00–19:00; occasional Saturdays, 08:00–12:00)
02
Must-have criteria
- Completed vocational training in a relevant field (e.g., IT, technical support, customer service)
- Proven experience in IT support and/or service desk roles
- Systematic and accurate working style
- Strong customer service mindset, even under pressure
- Excellent communication and interpersonal skills
03
Nice-to-have criteria
- Familiarity with TOPdesk or similar ticketing systems
- Experience working in educational or public institutions
- Basic understanding of IT infrastructure and troubleshooting
04
Contract duration
- Until the end of the year 2025 with the possibility of extension
05
Language requirements
- Very good command of German, both spoken and written (essential)
- English proficiency is an advantage but not mandatory
06
Application form