Until mid December 2025
Western Switzerland
Employment type
Contract
Industry
Consultancy
Location
Western Switzerland
Remote from abroad?
No
Home office?
No
Contract duration
Until mid December 2025
01
Tasks and responsibilities
- Handle device transition processes for users (onsite)
- Provide assistance to users opting for partial self-service who later require additional guidance (onsite & remote)
- Offer support for users encountering challenges during platform transitions (onsite & remote)
- Review cloud file synchronization status on prior devices
- Prepare new devices for user deployment
- Configure basic network connectivity (LAN / Wi-Fi)
- Assist users with credential-based login
- Launch core productivity applications and assist with credential input if needed
- Review user-specific application needs and ensure initial access/setup
- Coordinate return of legacy devices post successful transition
- Follow specific procedural instructions provided during training
- Provide user support during platform access updates and security process adjustments
- The role requires travel between Geneva-Lausanne-Bern, you can be based anywhere in this area
- There will be an initial training and pilot phase in Zurich, you will be required to attend it
02
Must-have criteria
- Experience in technical support (helpdesk and/or second-level support)
- Strong technical knowledge (Windows 11, notebook hardware)
- Familiarity with Windows, iOS, and Android environments
- Professional demeanor and good communication skills (interaction with business users)
- Reliable and patient approach to supporting end users
03
Nice-to-have criteria
- Previous experience with device transitions or PC exchange projects
- Knowledge of security and compliance standards
- Familiarity with modern authentication processes and cloud-based environments (e.g., Microsoft 365, OneDrive)
- Proficiency in German is an advantage
04
Contract duration
- Until mid December 2025
05
Language requirements
- English (C1/2)
- French (C1)
06
Application form