IT Service Delivery Manager

Ensure the stable and efficient delivery of IT services in line with agreed service levels

Coordinate and further develop service management processes such as incident, change and problem handling

Monitor service performance and identify opportunities for improvement

Support the implementation and optimisation of service management frameworks

Act as a point of contact for internal stakeholders and partner organisations

Prepare documentation, reports and KPI evaluations

Contribute to ongoing optimisation and digitalisation initiatives

Completed training or degree in IT, business informatics, or a related field

Several years of experience in IT service delivery or IT service management

Strong analytical, organisational and communication skills

Structured, reliable and solution-oriented working style

Experience with IT service frameworks (e.g. ITIL) is an advantage

Very good command of German and English is required

Enjoys working in a cooperative and evolving environment